FREQUENTLY ASKED QUESTIONS (FAQ'S)

What are the jar sizes for the whipped body butters?
Small/Sample = 1oz jar
Large = 6oz jar

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How much is shipping?
The shipping and handling cost is determined by the the item/s ordered and where they are being delivered to.


To see your shipping and handling cost:
Once you place the items you would like to order in your cart select "check out".


Enter the requested information, email address and mailing address. Then select "continue to shipping".


The next screen will show your shipping options and the rates.

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Where is the pick up spot for local pick up?


235 Marilyn Drive
Baton Rouge, LA  70815

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What is summer/hot weather shipping?


We ship our products from South Louisiana and it gets hot here. During our hottest months our whipped body butter could be affected by the temperatures while in transit. In an attempt to avoid changes to our products we use additional packaging during this time, such as, insulated packages, ice packs, etc.  This additional packaging affects the shipping prices. We also ship Monday thru Thursday unless local. 

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Can I use the whipped body butter in my hair?

Yes, the whipped body butter can be used in hair. Usage rate should be determined by hair type, texture, etc.  Testing on a small patch is recommended.

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Can the soap bars be used in my hair?

Yes, the soap bars can be used to wash hair. Testing on a small patch is encouraged.

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Shop Pay 

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

 

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

 

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.

 

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

 

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

 

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

 

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

 

What if I make a return on a purchase made through installments with Shop Pay?

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.

 

Have more questions about Shop Pay?

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.

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Afterpay US FAQs

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com

 

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

 

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made on YourWebsite.com website.

Payment options depend on purchase amount.

 

Can I use Installments with Afterpay if I'm an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

 

How does the Afterpay payment schedule work?

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered pursuant to delivery time frames presented by YourName after you complete your order online.

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on YourWebsite.com using installments by Afterpay.

Are there products that are not eligible for purchase using Installments with Afterpay?

There are certain items that are restricted from purchase using Afterpay.

How do I return or exchange an item purchased using Installments with Afterpay?

Subject to YourName's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets YourName's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What happens if I don't pay my Afterpay installments on time?

You will be prevented from using Afterpay and you may be charged a late fee.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed.

If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

Does Afterpay charge interest?

Pay-in-4 purchases are always interest-free.

Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, ​Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

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